Stakeholder Communication Channel and Frequency

Stakeholders	Key Concerns	Communication Channels & Frequency
Employees	Remuneration and Benefits Education and Training Human Rights Workplace Environment	Complaint mailbox (real-time). Employee Welfare Committee meeting (quarterly). Implementation Regulations for Employee Education and Training (in accordance with internal regulations). Occupational Safety and Health Committee meeting (quarterly). Meal Committee (annually).
Shareholders/Investors	Legal Compliance Operating Status Financial Information Shareholding Percentage of Major Shareholders	Operational overview information, financial statements (announced monthly). Annual general meeting (annually). “Investors” section on the Company’s official website (real-time). Stock registrar and transfer agent and internal contact person (real-time). Spokesperson hotline and mailbox (real-time).
Customers/Buyers	Customer Contact Customer Satisfaction Product Quality and Safety	Marketing customer service hotline and email (real-time). Customer satisfaction survey (biannually), customer visits (real-time). Marketing exhibitions (based on market demand). Product-related certifications (based on market demand).
Suppliers/Partners	Financial Information Supplier Management	New supplier evaluations and visits (first transaction). Major supplier audits and reviews (according to transaction status). Visits to waste disposal companies (as required by the government).
Government Agencies	Environmental Protection Occupational Safety Labor–Management Relations Legal Compliance Corporate Governance	Symposiums and seminars organized by the competent authority (real-time). Identification of regulatory changes (real-time). Dissemination of policies of competent government agencies (real-time).
Communities	Environmental Protection Community Activities	Community problem-solving coordination meetings and activities (based on community needs).
Investment Institutions/Juristic Persons	Financial Information Operating Status Legal Compliance Shareholding Percentage of Major Shareholders	Operational overview information, financial statements (announced monthly). Annual general meeting (annually). “Investors” section on the Company’s official website (real-time). Investor conference (based on the Company’s needs). Spokesperson hotline and mailbox (real-time).
Media	Financial Information Operating Status Green Products	Operational overview information, financial statements (announced monthly). Marketing exhibitions (based on market demand). Investor conference (based on the Company’s needs).

Stakeholder Services

To facilitate effective communication between “KST” and stakeholders, we have established dedicated service contacts for stakeholders to provide valuable feedback and suggestions at any time. This input serves as a key reference for corporate governance and information disclosure. Thank you!

Investor Services

Contact: Yu-Ching Tseng
Tel: 04-7580001 ext: 310
Fax: 04-7580003
E-mail: investors@ksterminals.com

Proxy: Shu-Wen Huang
Tel: 04-7580001 ext: 306
E-mail: investors@ksterminals.com

For shareholders holding the company’s stocks and handling matters such as stock trading, inheritance, gifting, or collateral, please contact

KGI Securities Stock Affairs Department
Tel: 02-23148800

Customer Services

Domestic Business Department
Tel: 04-7582765

Supplier Services

Materials Department / Procurement Section
Tel: 04-7580001

Employee & Community Services

Management Section
Tel: 04-7580001

Integrity, Gender Equality, Environmental, Occupational Safety and Health, and Sustainability-related Grievances

General Managing Division
Email：csr@ksterminals.com.tw

Information Security Incidents and Personal Data Breach Grievances

General Managing Division
Email：security@ksterminals.com.tw

Quality Abnormalities, Process Defects, and Customer Complaints / Feedback

General Managing Division
Email：Inquiry@ksterminals.com